Return Policy

OUR GENERAL POLICY: ALL SALES FINAL

Due to the custom nature of our Print-on-Demand products, where items are uniquely created for each order, all sales are considered final, and we do not accept returns or exchanges based on buyer's remorse, ordering the wrong size, color, or other non-defect reasons.

DAMAGES AND ISSUES (DEFECTIVE OR WRONG ITEM)

Please inspect your order immediately upon reception. If an item is defective, damaged, or if you received the wrong item, we will gladly replace it or issue a full refund.

  • You must contact us within 7 days of receiving your order to report the issue.
  • To evaluate the issue, please include your order number and clear photographic evidence of the defect or damage.
  • Once we confirm the manufacturing error, we will work quickly to make it right, either through a replacement order (at no extra cost to you) or a refund.

NO RETURN PROCESS

Since we do not accept returns, you do not need to send the item back to us. We do not offer a return address. Items sent back to us without prior authorization will not be accepted or processed for a refund.

You can always contact us for questions regarding damages or wrong items here.

EXCEPTIONS | NON-RETURNABLE ITEMS

Given our "All Sales Final" policy, all items are generally non-returnable. This includes but is not limited to:

  • Custom products (personalized items).
  • Sale items or gift cards.

EXCHANGES

We do not offer exchanges. If you receive a damaged or incorrect item, please follow the "Damages and Issues" procedure above for a replacement. For any other reason, a new purchase would need to be made.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

[ATTENTION: Please review your legal obligations regarding distance selling in the EU.]

As our products are custom-made and personalized (printed specifically for the customer's order), they are often exempt from the EU's 14-day cooling-off period under Article 16 of the Consumer Rights Directive.

Therefore, the "All Sales Final" policy applies to EU orders as well, except in cases of damage or defects, as detailed above.

REFUNDS (ONLY FOR DAMAGES OR DEFECTS)

If a refund is approved due to damage or defect, we will notify you and process the refund on your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.